Online gabmling is an interesting way to communicate, but it’s not a substitute for talking to friends and family. Those closest to you may have bias in your favor, and they might not be able to see the situation objectively.

Consumers choose chat as a method of interaction with the company for several reasons: the response from technical support comes instantly; customers can continue to study the site without interrupting the conversation; hesitant clients after chatting finally decide to make an order.